Refund policy

Return & Exchange Policy 

At DJ Marine Electronics, we are committed to ensuring your satisfaction with every purchase. Our team is dedicated to resolving any issues or concerns you may have promptly and effectively. Your satisfaction is our top priority, and we appreciate your trust in us for all your marine electronics needs. 

Returns: 

  • Returns are accepted within fifteen (15) days after shipment. 

  • Certain items are not eligible for return, including open software, mapping/chart data cards, freight truck only items, and special-order items. 

  • Shipping charges are non-refundable. 

  • Accepted returns may result in an exchange, merchandise credit, refund to the original payment method, or another appropriate remedy. 

  • Defective Products: 

For defective items, a prepaid return shipping label will be provided if deemed necessary by the manufacturer. Customers must contact the manufacturer for technical support and confirmation of the defect before returning the item. 

  • Non-Defective Returns: 

Non-defective products may be returned for a full refund minus shipping costs and 10% restocking fee., provided they are unused, unopened, and in the original packaging. Returns showing signs of use, missing parts, or lacking proof of purchase will not be accepted. Customers are responsible for return shipping costs. 

Exchanges: 

  • Exchanges are facilitated for eligible items. 

  • Customers may request an exchange for items of equal or lesser value. 

  • If the requested exchange item is of greater value, the price difference must be paid by the customer. 

How to Initiate a Return or Exchange: 

To initiate a return or exchange, please follow these steps: 

  1. Request a Return Merchandise Authorization (RMA): 

  • Email us at djsmarine10@gmail.com to request an RMA number. 

  • Include your order details and reason for return/exchange in the email. 

  1. Receive RMA Number and Instructions: 

  • Once your request is processed, we will provide you with an RMA number and instructions for returning the item. 

  • Please allow 1-3 business days for this process. 

  1. Ship the Item: 

  • Pack the item securely in its original packaging. 

  • Affix the provided RMA number to the package. 

  • Ship the item back to us using a trackable shipping service. 

  1. Wait for Processing: 

  • Upon receipt of the returned item, we will inspect it and process your return or exchange accordingly. 

  • Please allow a reasonable time for processing. 

Conclusion: 

At DJ Marine Electronics, we strive to provide a hassle-free experience for returns and exchanges. If you have any questions or concerns regarding our policy, please feel free to contact us at any time. Your satisfaction is our top priority.